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- Voucher Program parameters
- Voucher eligibility
- Voucher Distribution
- Voucher readiness
- Did you charge your credit card instead of a voucher?
- Uber Groceries - Frequently asked questions
Voucher program parameters
- Available on Monday, March 10 – Thursday, March 20.
- Between 7 a.m. and 10 p.m. (Orders must be completed and delivered by 10 p.m. To ensure successful voucher use, place your order well in advance or at least by 9 p.m.)
- Only active within a 15-mile radius of New Haven.
- Can be used at any establishment that accepts Uber payments, including for groceries.
- Can be used for pickup or delivery. Pickup is recommended to maximize voucher value and mitigate fees.
- The vouchers are issued daily. Any unused amounts will not carry over to the next day.
- Can be used for multiple transactions in one day. One transaction per voucher is recommended to maximize voucher value and mitigate fees.
- Vouchers are not transferable.
- Vouchers cannot be used to buy alcohol.
- You must cover additional costs if you exceed the $40 limit.
Voucher eligibility
- Undergrads with a parent share* up to $10K and Yale Hospitality meal plan holder.
*If you are an Eli Whitney or an independent student, up to $10K applies to the student share.
Voucher Distribution
Vouchers will be emailed directly to eligible students on your Yale email account. The first voucher will go out on Thursday, March 6, for use on Monday, March 10, the first day of the campaign. Subsequent vouchers will go out in the afternoon before they can be used. The Friday voucher will go out on Thursday afternoon, and the Saturday voucher will go out on Friday afternoon.
Voucher readiness
For successful voucher access and transactions, you must meet the eligibility & parameters listed above & ensure the following:
- Use the latest version of the Uber app or access Uber via a web browser.
- When redeeming a voucher, make sure to use your personal profile.
- Vouchers don’t apply to orders placed on a business or family profile.
- You must have a secondary payment method added to your account to be able to request/place orders. Secondary payment methods are used in case the cost of the trip/order exceeds the limit of the voucher. In addition, authorization holds may be placed on your secondary payment method for Voucher trip/order requests. These authorization holds will be immediately voided, and the Voucher will still be charged.
To add a secondary payment method:
- Select "Wallet" from your app menu; Tap Add Payment; Add a payment method by scanning a card, manually entering card info, or adding an alternative payment type
- Once you've added a personal payment method, you should be able to request orders using the voucher.
- Once claimed, the voucher will be visible in the Wallet section of the app.
- You can confirm that the voucher has been applied to an order by tapping the payment method at checkout and confirming that the voucher is toggled on.
Did you charge your credit card instead of the voucher?
- If possible, cancel & re-order using a web browser or the updated app.
- If not, follow this process to apply the voucher retroactively post-order:
- Open your Uber App
- Tap your profile icon on the top right, and tap ‘Help’ on the next screen
- Tap “Trip/Order Issues and refunds”
- Select the trip/order on which the voucher did not apply
- Tap “Get trip/order help”
- Select ‘I had an issue with my voucher’. Note: If you don’t see this option right away, please tap ‘More Options’
- If you have an eligible voucher on your account, the next screen will ask you to confirm if the voucher should be applied. Select the voucher and Tap ‘Apply Voucher’.
- The next screen will show that the voucher has been applied, and your personal payment method will be refunded.
- If for any reason the voucher could be applied, the app will show the reason (ie voucher had expired, or it was canceled by the issuing organization).
- Email business-support@uber.com for any unresolved concerns with personal charges or voucher use.
Groceries - Frequently asked questions
Does Uber Eats offer grocery delivery near me?
Grocery delivery is available on Uber Eats in hundreds of cities globally, including New Haven.
Which supermarkets and grocery stores near me offer delivery?
Supermarkets, grocery stores, convenience stores, neighborhood delis and more offer delivery via Uber Eats. Your options for grocery delivery may vary depending on your location so enter your address to see which New Haven stores are available to you.
Is same-day grocery delivery available in New Haven?
Yes. Your groceries might even be delivered in under an hour. Once you place your order, you can track its estimated arrival time.
Can I order grocery pickup in New Haven using Uber Eats?
Some stores offer pickup as an option. Use the ‘Pickup’ filter to browse the places from which you can order groceries online for pickup.